Archbright - Leadworker

Event date:
Wednesday, February 12, 2020

Leads play a crucial role in many organizations—overseeing the daily work of the front-line employees, making sure the productivity goals are met within quality and safety standards. This can be difficult without the organizational authority that a supervisor has, so Leads must develop the power of influence to have an impact.

In Leadworker Effectiveness, Leads will learn skills they will use daily—managing their changing relationships with co-workers, establishing open communication, clearly setting expectations and giving feedback to improve performance.

 After completing this course, participants will be able to:

  • Manage relationships with non-Leads for increased teamwork and productivity
  • Use active listening techniques to increase information sharing across the team
  • Effectively set performance expectations with employees
  • Acknowledge high performers with a three-step feedback model
  • Improve substandard performance using a five-step feedback model

 7 hours

Note: Leadworker Effectiveness overlaps with some of the material from our Feedback for Success and Communicating for Success courses.

This course is available on February 12th in English, or on February 19th in Spanish


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